FAQ

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Frequently Asked Questions

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row custom_padding=”100px||0px||false|false” custom_padding_tablet=”90px||0px|” column_padding_mobile=”on” custom_padding_last_edited=”on|desktop” parallax_method_1=”off” parallax_method_2=”off” admin_label=”Row” _builder_version=”3.15″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″][et_pb_divider color=”#222222″ divider_weight=”4″ height=”0″ admin_label=”Divider” _builder_version=”3.19.17″ hide_on_mobile=”off”][/et_pb_divider][et_pb_toggle title=”My shower isn’t the same size as the pan. Do you have other pan sizes available?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.19.17″ title_font=”|500|||||||” title_text_color=”#000000″ title_font_size=”22px” title_font_size_tablet=”18″ title_font_size_last_edited=”on|tablet” body_font=”||||||||” body_text_color=”#000000″ body_font_size=”14px” body_font_size_last_edited=”on|phone” body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”0px” border_color_all=”#f7f7f7″ border_style_all=”solid” custom_padding=”30px|0px|2px|0px” custom_css_toggle_icon=”font-size:20px;||” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]

We currently offer two pan sizes, 60″ x 48″ and 14″ x 14″. One of the exciting features of our system is that our 60″ x 48″ pan can be cut to accommodate almost any size or shape shower, and can be extended to fit larger showers (typically up to 8′ x 7′) using quick dry patch material (such as North American Adhesives NA-500 Patch or Laticrete NXT Patch).

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The VIM Level Entry Shower System comes with a 59.5” x 47.5” pre-pitched shower tray. This tray is designed so that it may be cut down much like a piece of plywood, with a skill saw and plywood cutting blade, to any smaller size. The tray will maintain its ¼” per foot pitch regardless of the direction or dimension of the cut. If the shower is larger than the VIM tray, specific patch compounds can be used to efficiently, quickly, and inexpensively extend the pitch of the tray in any direction. Patch compounds are high performance mortars that cure quickly and can be applied from 1.5” thickness down to a feather edge without shrinking or crumbling in high traffic areas. Waterproofing is then applied over both the patch area and the shower tray. With the use of the patch compound, virtually any size or shape Level Entry Shower can be accomplished. Our experienced installers are available to provide guidance to your contractor regarding either cutting down or extending the shower tray. The patch compound is not included in the basic kit; however, it is available for order in our store or from your VIM Products dealer.

For small showers, we offer a 14” x 14” shower tray that can be used with the patch compounds in constructing smaller Level Entry Showers (10 sq. ft. or less) or anywhere that a drain is needed in your home such as a laundry room, mudroom, kitchen, or wet bar area.

[/et_pb_toggle][et_pb_divider color=”#222222″ divider_weight=”4″ height=”0″ admin_label=”Divider” _builder_version=”3.2″ hide_on_mobile=”off”][/et_pb_divider][et_pb_toggle title=”Can the Level Entry Shower System be installed on concrete floors?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.19.17″ title_font=”|500|||||||” title_text_color=”#000000″ title_font_size=”22px” title_font_size_tablet=”18″ title_font_size_last_edited=”on|tablet” body_font=”||||||||” body_text_color=”#000000″ body_font_size=”14px” body_line_height=”1.6em” background_color=”#ffffff” background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”0px” border_color_all=”#f7f7f7″ border_style_all=”solid” custom_padding=”2px|0px|2px|0px” custom_css_toggle_icon=”font-size:20px;||” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]

Yes! A typical 5’x4’ shower installation on an existing concrete floor will only require a cut depth of approx. 1.1/4” into the existing concrete floor. The final neoprene drain connection seal is made from the top side. Watch our Concrete Installation Video on YouTube to learn more. On a new concrete floor, our 5′ x 4′ pan typically only requires a 1″ stamp-out depth in the shower area, and the final neoprene drain connection seal is made from the top side.

[/et_pb_toggle][et_pb_divider color=”#222222″ divider_weight=”4″ height=”0″ admin_label=”Divider” _builder_version=”3.17.2″ hide_on_mobile=”off”][/et_pb_divider][et_pb_toggle title=”Do you offer a Linear Drain for the Level Entry Shower System?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.18.2″ title_font=”|500|||||||” title_text_color=”#000000″ title_font_size=”22px” title_font_size_tablet=”18″ title_font_size_last_edited=”on|tablet” body_font=”||||||||” body_text_color=”#000000″ body_font_size=”14px” body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”0px” border_color_all=”#f7f7f7″ border_style_all=”solid” custom_padding=”30px|0px|2px|0px” custom_css_toggle_icon=”font-size:20px;||” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]

No. Most showers incorporating linear drains require that the entire wet floor area be tilted in one direction, toward the drain. This one-way pitch makes it difficult to achieve a level entry at the threshold, especially if the drain is to the left or right hand side of the shower area. In the case of linear drains, if the drain is placed at the front threshold, the drain is being counted upon to catch all of the shower water; otherwise, there will be water flowing into the bathroom. If the linear drain is placed on the back wall of the shower, the contractor, in most cases, will be required to cut or notch the structural floor supports and/or elevate the entire bathroom floor. There are also stability and safety issues to be considered with a one-way pitched shower floor. We strongly feel that an even pitch to a center drain is better structurally and for safety reasons.

[/et_pb_toggle][et_pb_divider color=”#222222″ divider_weight=”4″ height=”0″ admin_label=”Divider” _builder_version=”3.2″ hide_on_mobile=”off”][/et_pb_divider][et_pb_toggle title=”Do I need to cut or lower my existing joists or ramp up anywhere with your system?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.20.2″ title_font=”|500|||||||” title_text_color=”#000000″ title_font_size=”22px” title_font_size_tablet=”18″ title_font_size_last_edited=”on|tablet” body_font=”||||||||” body_text_color=”#000000″ body_font_size=”14px” body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”0px” border_color_all=”#f7f7f7″ border_style_all=”solid” custom_padding=”30px|0px|2px|0px” custom_css_toggle_icon=”font-size:20px;||” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]

No. This is a key difference between our system and others on the market. Our system is designed to sit on top of your existing floor structure (i.e. joists, TGI’s, Engineered Trusses) but is also thin enough at 7/8″ to not require any ramping up into the shower area. Our Installation page demonstrates the process to properly install our system without cutting or compromising the structure of your floor.

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Not at all! In the past, if you wanted to construct a curbless shower it meant either having to cut, shave, or lower wooden floor supports, or, for concrete floors, puncturing the entire floor with a jack-hammer in order to get a sufficient depth to use conventional shower pitching and water-proofing methods. The VIM Level Entry Shower System™ features an engineered, pre-pitched shower tray that is only 7/8” thick. This tray replaces the subfloor in a wooden floor system without the need to structurally alter the joists. It will work with TGI (wooden I-Beam) joists and engineered trusses ~ any wood floor system. With concrete, the VIM system requires a shallow cut out of the concrete (usually 1 to 1.5” depth) or that the tray be placed on top of the existing concrete, which normally requires an elevation of the bathroom floor by approximately 7/8”-1”. Typically the system can be installed in about a day and a half (prior to tile) by your contractor. Our experienced contractors are “on call” to provide installation guidance to your contractor.

[/et_pb_toggle][et_pb_divider color=”#222222″ divider_weight=”4″ height=”0″ admin_label=”Divider” _builder_version=”3.2″ hide_on_mobile=”off”][/et_pb_divider][et_pb_toggle title=”Is the Level Entry Shower System Code Approved?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.18.2″ title_font=”|500|||||||” title_text_color=”#000000″ title_font_size=”22px” title_font_size_tablet=”18″ title_font_size_last_edited=”on|tablet” body_font=”||||||||” body_text_color=”#000000″ body_font_size=”14px” body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”0px” border_color_all=”#f7f7f7″ border_style_all=”solid” custom_padding=”30px|0px|2px|0px” custom_css_toggle_icon=”font-size:20px;||” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]

Yes! The Level Entry Shower System was the first system to be tested and approved to the new ICC standard LC-1030-2011 PMG listing for “Prefabricated, Tilable, Shower Receptor Kits.” You can find further information on our Warranty & Code Approval page.

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The VIM Level Entry Shower System™ provides a consistent ¼” per foot pitch to drain at all points assuring that water will flow properly to the drain. Water that hits the floor does not flow out into the bathroom, it flows to the drain. Overspray or water that bounces from the bather’s body could exit the shower but the shower curb has no effect upon controlling overspray. Like in any shower, overspray in a level entry shower is controlled by glass, curtains, knee walls, tiled walls, etc.

[/et_pb_toggle][et_pb_divider color=”#222222″ divider_weight=”4″ height=”0″ admin_label=”Divider” _builder_version=”3.2″ hide_on_mobile=”off”][/et_pb_divider][et_pb_toggle title=”What kind of waterproofing is used with your system?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.18.2″ title_font=”|500|||||||” title_text_color=”#000000″ title_font_size=”22px” title_font_size_tablet=”18″ title_font_size_last_edited=”on|tablet” body_font=”||||||||” body_text_color=”#000000″ body_font_size=”14px” body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”0px” border_color_all=”#f7f7f7″ border_style_all=”solid” custom_padding=”30px|0px|2px|0px” custom_css_toggle_icon=”font-size:20px;||” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]

The VIM Level Entry Shower System™ provides up to 100 square feet of water-proofing coverage, typically enough to cover both the floor and walls of a standard 3 wall shower alcove. Additional waterproofing may be purchased for larger showers or to extend the water-proofing to larger areas of the bathroom (optional). We recommend that the waterproofing be extended 18”- 24” beyond the pitched threshold into the flat bathroom floor area, as a precaution. The liquid waterproofing is an ASTM primary-rated waterproofing material. It is a liquid butyl rubber with no VOC’s or off-gassing. It is easy to apply, not time-sensitive, and easily repairable (if damaged during installation). When ordering your kit you can choose between Laticrete or Mapei waterproofing, two of the largest manufacturers of tile setting materials. VIM worked with both manufacturers to assure that our installation methodology complies with their installation instructions. Their warranties reinforce the VIM warranty for waterproofing. In addition, anti-fracture, crack-suppression fabric (two sizes) is included in the kits. This fabric is embedded inside the liquid as the liquid is applied. The result is an extremely reliable, durable, seamless envelope of waterproofing for the entire shower alcove. The anti-fracture membrane can respond to thermal shock (hot water hitting the tile on a cold winter morning) without compromising the tile or water-proofing protection.

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Over time, water can penetrate tile and grout as the structure settles and materials expand and contract seasonally. Traditional shower construction places the waterproofing liner beneath the “mud bed”. Typically, the shower drain is provided by the plumber. The pitching of the shower is done manually by the tile contractor. One or the other will provide the waterproofing; the two trades (and processes) are not integrated. Water, seeking the lowest point, ultimately gets into the mud-bed which then remains wet, resulting in mold (not visible) and mildew (what you see). The VIM Level Entry Shower System was developed by plumbing and tile professionals working together. The result is a fully integrated system. The seamless, anti-fracture waterproofing is placed on top of the engineered, pre-pitched VIM tray. No mud bed is required. Tile is applied with thin-set directly to the pre-pitched membrane that is, in turn, connected to the VIM drain assembly in such a way that moisture cannot be trapped and your shower will dry out beneath the tile, preventing the development of mold and mildew in your shower!

Additionally, we recommend the use of epoxy grout, combined with the VIM system, to yield the best results.

[/et_pb_toggle][et_pb_divider color=”#222222″ divider_weight=”4″ height=”0″ admin_label=”Divider” _builder_version=”3.2″ hide_on_mobile=”off”][/et_pb_divider][et_pb_toggle title=”What finishes and styles are your strainers available in?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.18.2″ title_font=”|500|||||||” title_text_color=”#000000″ title_font_size=”22px” title_font_size_tablet=”18″ title_font_size_last_edited=”on|tablet” body_font=”||||||||” body_text_color=”#000000″ body_font_size=”14px” body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”0px” border_color_all=”#f7f7f7″ border_style_all=”solid” custom_padding=”30px|0px|2px|0px” custom_css_toggle_icon=”font-size:20px;||” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]

We currently offer five strainer design, each of which comes in six finishes: Brushed Stainless, Polished Stainless, Oil Rubbed Bronze, Polished Brass, Brushed Brass, and Matte Black. Our strainer designs and finishes can be seen on the Strainer Grate product page. Our Strainer Grate is required for the LES Kit; standard shower strainers will not work with the Level Entry Shower System drain assembly. 

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You can buy VIM Products right here in our Online Shop or from an Authorized VIM Products Dealer.

Find a VIM Distributor

Shop Online

[/et_pb_toggle][et_pb_divider color=”#222222″ divider_weight=”4″ height=”0″ admin_label=”Divider” _builder_version=”3.2″ hide_on_mobile=”off”][/et_pb_divider][et_pb_toggle title=”Is Patch Compound included in the LES Kit?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.18.2″ title_font=”|500|||||||” title_text_color=”#000000″ title_font_size=”22px” title_font_size_tablet=”18″ title_font_size_last_edited=”on|tablet” body_font=”||||||||” body_text_color=”#000000″ body_font_size=”14px” body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”0px” border_color_all=”#f7f7f7″ border_style_all=”solid” custom_padding=”30px|0px|2px|0px” custom_css_toggle_icon=”font-size:20px;||” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]

No. In an effort to manage shipping costs, we do not include the Patch compound in the kit. We do sell two varieties of Patch in our shop if you would like to add them to your order. We recommend Laticrete NXT Patch or Mapei Mapecum Quick Patch.

Additionally, we recommend the use of epoxy grout, combined with the VIM system, to yield the best results.

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We recommend using Latex-Modifed Thin-set with the Level Entry Shower System. VIM Products Inc, does not sell or distribute Thin-set material, so please contact your Tile Contractor or a local distributor to purchase Thin-set.

[/et_pb_toggle][et_pb_divider color=”#222222″ divider_weight=”4″ height=”0″ admin_label=”Divider” _builder_version=”3.2″ hide_on_mobile=”off”][/et_pb_divider][et_pb_toggle title=”Can I use Thin-Set to extend the slope from the pan to the wall?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#000000″ admin_label=”Toggle” _builder_version=”3.20.2″ title_font=”|500|||||||” title_text_color=”#000000″ title_font_size=”22px” title_font_size_tablet=”18″ title_font_size_last_edited=”on|tablet” body_font=”||||||||” body_text_color=”#000000″ body_font_size=”14px” body_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”0px” border_color_all=”#f7f7f7″ border_style_all=”solid” custom_padding=”30px|0px|2px|0px” custom_css_toggle_icon=”font-size:20px;||” use_border_color=”on” border_color=”#f7f7f7″ border_style=”solid”]

No, Thin-set is not to be used to extend the pitch of your shower. An approved patch material should be used when extending the slope of your shower. We recommend Laticrete or Mapei North American patch materials which are available in our Shop and through our Distributors.

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Yes! We often specify the 14″ x 14″ Kit for use in Mud Rooms, Laundry Rooms, Pool Houses, Garages, and Dog Washes. Feel free to Contact Us if you have design or implementation questions.

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Have a question for us that we didn’t answer above? Click the button below or contact us directly and a representative will get back to you shortly.

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5060 Trademark Dr.

Raleigh, NC 27610

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