Return of Goods Policy
Return of goods for repair, warranty claims, credit or for any other reason will not be accepted without a RETURN OF GOODS AUTHORIZATION (RGA) number. To request such a number please call (919) 277-0267. Defective goods will be repaired, replaced or credited, at VIM Products’ discretion, at no charge to the consumer.
A 10% processing fee applies to all returns, plus a minimum 15% restocking charge applies to all non-defective products returned for credit within the first 60 days after purchase. Returns requested on items purchased between 61-120 days from the date or the original purchase order will incur a higher restocking fee. Requests for returns on items purchased after 121 days from the date of the original purchase order will not be accepted. ANY item returned for credit must be in the original, undamaged package and sent back to VIM Products, Inc via prepaid freight, with a copy of the Return of Goods Authorization (RGA) form included. No freight collect shipments or unauthorized returns will be accepted. Return credit will NOT be applied to any shipping costs incurred from an order. It is the responsibility of the customer to arrange and pay for return shipping, and to provide adequate packaging to protect the product being returned. VIM Products reserves the right to accept or reject returned products subject to inspection upon receipt. Returned products that are damaged may be rejected and will therefore not qualify for return credit.
The following chart details the inspection and minimum restocking charge that will be applied for goods accepted for return by VIM Products.
Processing Fee (applies to all returns) – 10%
0-60 days – 15%
61-120 days – 25%
121+ days – Returns not accepted
If you have any questions concerning this return policy, please contact VIM Products Customer Care Team at 919-277-0267.
Credit Card & Personal Information Policy
- What personally identifiable information is collected from you, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
- Information Collection, Use, and Sharing
Your access to/control over information
You may opt out of any future contacts from us at any time. You can do the following at any time by calling 919-277-0267.
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both on line and off line. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
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