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Return of goods for repair, warranty claims, credit or for any other reason will not be accepted without a RETURN OF GOODS AUTHORIZATION (RGA) number. To request such a number please call (919) 277-0267. Defective goods will be repaired, replaced or credited, at VIM Products’ discretion, at no charge to the consumer.
A 10% processing fee applies to all returns, plus a minimum 15% restocking charge applies to all non-defective products returned for credit within the first 60 days after purchase. Returns requested on items purchased between 61-120 days from the date or the original purchase order will incur a higher restocking fee. Requests for returns on items purchased after 121 days from the date of the original purchase order will not be accepted. ANY item returned for credit must be in the original, undamaged package and sent back to VIM Products, Inc via prepaid freight, with a copy of the Return of Goods Authorization (RGA) form included. No freight collect shipments or unauthorized returns will be accepted. Return credit will NOT be applied to any shipping costs incurred from an order. It is the responsibility of the customer to arrange and pay for return shipping, and to provide adequate packaging to protect the product being returned. VIM Products reserves the right to accept or reject returned products subject to inspection upon receipt. Returned products that are damaged may be rejected and will therefore not qualify for return credit.
The following chart details the inspection and minimum restocking charge that will be applied for goods accepted for return by VIM Products.
Processing Fee (applies to all returns) – 10%
0-60 days – 15%
61-120 days – 25%
121+ days – Returns not accepted
If you have any questions concerning this return policy, please contact VIM Products Customer Care Team at 919-277-0267.
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